Citrix Web Self Service 25 VM Limit Fix

January 30, 2013  •  1 Comment

If you've played with the Web Self Service vApp that ships with XenServer 6.x in a XenDesktop environment it's likely that you have or will encounter the below error message after delegating access to non-pool admins.


All actions on the VMs of the pools (POOL NAME) are disabled as the maximum VM share limit of 25 is reached.
Upgrade pools' license to XenServer Enterprise or Platinum Editions to share and control more VMs.


Last November Citrix quietly released a hotfix for Web Self Service 1.1.x to resolve this error for XenDesktop users, documented in CTX135598.  The install instructions are pretty straight forward, but a few steps are left out.

  1. Download the hotfix to your desktop and extract the contents.
  2. Log into the Web Self Service web page and navigate to the Appliance portion.
  3. Click 'Backup Now' to save your configuration data should something go awry.
  4. Open XenCenter and go to the console of the Web Self Service vApp.
  5. Log in as root and start the SSH service:  /etc/init.d/sshd start
  6. Connect to the vApp using a client such as WinSCP and upload the extracted contents of the hotfix.
  7. Switch back to XenCenter and make the script executable with:  chmod 777 WSS-update.sh
  8. Three times during execution you will be prompted for the root password
  9. Restart the vApp
  10. After it's back online, log into the web portal again (this time as the admin user)
  11. Disregard the error about the pool not being in a consistent state, and go to the Pools section.
  12. Hover over the pool name and disconnect.
  13. Repeat, but this time chose reconnect.
  14. Once communications are reestablished with the pool the error is resolved.

Comments

Charles G.(non-registered)
Man thank you so much for posting this. Getting this setup and usable without the limitation will take a lot of work off my shoulders. I couldn't find anything about this anywhere
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